Dear Valued Customer,

As the Chinese New Year (Spring Festival) approaches, we would like to extend our warmest wishes to you and your family. Please be advised that our operations and shipping schedules will be adjusted during this festive period.

📅 Holiday Schedule

Our team will be taking a break to celebrate with their families on the following dates:

Office & Warehouse Holiday: [2026-02-15] – [2026-02-23]

Resume Normal Operations: [2026-02-24]

🚚 Shipping & Delivery Deadlines

Please note that logistics and courier services across China will also be taking a break. To ensure you receive your orders on time, please take note of the following:

Final Order Cut-off: All orders placed after [2026-02-11] will be processed but may not be shipped until we return.

Shipping Suspension: Local and international couriers will begin pausing services approximately 3-5 days before the official holiday starts.

Expect Delays: Any orders placed during the holiday period will be fulfilled chronologically starting from [2026-02-24]. Please expect a slight delay in delivery as we clear the holiday backlog.

❤️ Customer Support

While our shipping department is closed, our customer service team will have limited availability via email. We appreciate your patience and understanding if response times are longer than usual.

We suggest placing your orders as early as possible to avoid the holiday rush. Thank you for your continued support and for being a part of our community!

Wishing you a prosperous and Happy Year of the Horse!

Best Regards,

The Tinzyme Team